Delivery & Shipping Policy

1. GENERAL

1.1. Scope of Delivery

We provide shipping and delivery of our Products across India. We partner with leading logistics service providers to ensure a hassle-free delivery experience and make all commercially reasonable efforts to deliver Products to the Customer in a timely manner.

2. SHIPPING AND DELIVERY

2.1. Logistics Partners

We partner with third-party logistics service providers (“Logistics Partners”) to ship and deliver Products purchased on the Website. Details of the applicable Logistics Partner will be shared with the Customer via email/SMS once the Order has been dispatched. We reserve the right to fulfil deliveries directly without engaging a Logistics Partner or any third-party service provider at our discretion.

2.2. Dispatch and Delivery Timeline

The standard dispatch timeline followed at Koda ranges from 6 to 12 (six to twelve weeks) from the date of order confirmation. An estimated delivery timeline will be displayed on the Order Confirmation page and communicated via the registered email address and/or mobile number of the Customer. We make all commercially reasonable efforts to deliver within the notified timeline.

2.3. Serviceability

We endeavour to deliver across India; however, certain areas may be deemed unserviceable at our sole discretion. The Customer will be notified at the time of placing an order if a delivery address falls within an unserviceable area. The Customer may also verify serviceability by entering their PIN code on the Website.

2.4. Delivery Information

To ensure timely delivery, we may collect specific information from the Customer, including their name, shipping address, billing address, landmarks, and contact details. It is the sole responsibility of the Customer to ensure that all the information provided is complete and accurate. We shall not be liable for any failure to deliver a Product resulting from incomplete or incorrect information provided by the Customer.

2.5. Delivery Attempts

Our Logistics Partners will make a maximum of 2 (two) attempts to deliver the Product to the designated address. In the event both delivery attempts are unsuccessful, and the Customer remains unavailable, we reserve the right to cancel the order at our sole discretion and/or mark the Product as rejected by the Customer. We further reserve the right to process the refund, if any, in accordance with our terms of use and Policies.

2.6. Delays in Delivery

While we make reasonable efforts to deliver within the notified timeline, delivery may be delayed on account of:

(a) Logistical issues beyond our control;

(b) Unsuitable weather conditions;

(c) Political disruptions, strikes, or employee lockouts;

(d) Acts of God such as floods, earthquakes, or natural disasters;

(e) Other unforeseeable circumstances.

In such events, we shall make reasonable efforts to notify the Customer via their registered email address and/or mobile number. We shall not be liable to compensate the Customer for any loss or claim arising from delays in shipment or delivery.

2.7. Delivery Personnel

We engage Logistics Partners and delivery personnel with due regard for ethics, integrity, and professionalism. However, the individual conduct of delivery personnel is beyond our direct control. We shall not be liable for any acts or omissions of the delivery agents or those of our Logistics Partners, including delays, wrong delivery, package tampering, or discourteous behaviour. Any disputes arising between the Customer and delivery personnel must be resolved independently by the Customer, and we shall not be required to mediate or intervene in such disputes.

2.8. Order Tracking

Once an Order is dispatched and picked up by our Logistics Partner, the Customer will be sent a unique tracking number. The Customer may use this unique tracking number to monitor the status and estimated time of delivery of their Order. As tracking updates are provided by third-party partners, we do not guarantee their real-time accuracy and shall not be liable for any inconsistencies arising from technical delays or third-party system limitations.

2.9. Shipping Charges

Shipping charges, where applicable, will be calculated based on the delivery location and the size of the Order, and will be calculated at the time of checkout. Shipping charges are non-refundable, except where a defective, damaged, or incorrect Product has been delivered for reasons attributable to our default and accepted by us after due verification. 

2.10. Returns and Exchanges

Returns and exchanges of purchased Products are facilitated through our reverse-Logistics Partners and are governed exclusively by our Cancellation, Return and Exchange Policy.

3. CUSTOMER SUPPORT

For any queries, concerns, or complaints relating to the shipping and delivery of Products, Customers may contact our customer support team.

Working hours: Monday to Saturday, 10:00 AM to 7:00 PM

Mobile: (+91) 9959998524 

Email: contact@kodafurniture.com

Address: Ground floor, Plot 104, Prashasan Nagar, Jubilee Hills, Hyderabad, Telangana 500110

We endeavour to respond to all queries within one business day of receipt.